• Book an Appointment

    … next available appointment, please book the next available appointment online and then contact us on 01603 704070. Please note: we cannot guarantee that an earlier appointment will be available within your required timeframe. Earlier Appointments We are unable to offer a waitlist for earlier callbacks or appointments. However, you are …

  • Booking policy

    … appointment and an email reminder 1 week before. - All personal information required to fulfil the appointment will be collected by the advisor during the booked appointment and recorded on our internal database, Crossdata. - You will receive an text message following an appointment with a link to complete an online evaluation …

  • What is a Learning Disability Annual Health Check?

    … disabilities Reasonable Adjustments in Healthcare Healthcare providers are legally required to make reasonable adjustments under the Equality Act 2010. These may include: - Longer or double appointments - Priority or quiet waiting areas - Easy read or visual communication - Appointments with familiar staff - First or last appointment slots of the day - Support with …

  • Meet the Team

    … SENDIAS Advisor David Bingham SENDIAS Advisor Imogen Pagendam SENDIAS Advisor Amy-Lou Mulligan Helpline Advisor Bridget Robinson Engagement and Advice Worker Sally Bailey Engagement and Advice Worker Emma Henry Engagement and Advice Worker Contact us for information and advice Book an appointment Telephone: 01603 704070 Email: norfolksendiass@norfolk.gov.uk

  • Norfolk SENDIASS Policies

    … can expect from us This document outlines what as a service user you can expect from us. Booking policy Our policy when booking a helpline appointment Complaints policy How to make a complaint. Respectful and safe environment policy This explains how Norfolk SENDIASS is committed to providing a safe, respectful …

  • Home

    … zone Watch our bite-size training videos, access our information pages, booklets, frequently asked questions, useful links and details of any upcoming training. - Book an Appointment Parents / carers or young people can book an appointment with a SENDIASS advisor. - Face to face library drop-ins Come and chat with an …

  • SENDIASS Spotlight - June 26

    … this newsletter finds you well and managing to stay cool during the current heatwave! In May, I shared that we had released an additional 350 appointments. Since then, the team has been working incredibly hard to provide more timely support through our Helpline service. I'm pleased to say that …

  • SENDIASS Spotlight - March 26

    … our fingers crossed that the sunshine sticks around in the lead-up to the school break! We’ve recently seen a significant increase in Helpline appointment bookings, which means our waiting times have grown. We’re working hard to reduce the delay by offering additional Helpline calls whenever we can …

  • What is a SEND Appeal Resolution Meeting (SARM)?

    … EHCP). How does it work? After an appeal has been lodged and the local authority has submitted its response, families may be offered a SARM appointment. The meeting is usually held by telephone, with the mediator speaking to each party separately to: - Clarify the issues in dispute. - Help both sides …

  • Types of discrimination

    … Example: A place of learning expects every child or young person to maintain 100% attendance. A disabled child or young person who has regular medical appointments cannot realistically meet this target, placing them at a disadvantage. Although the aim (improving attendance) is legitimate, the requirement may not be proportionate, and …

  • Patient Advice and Liaison Service (PALS)

    … of children and young people with SEND, PALS may be particularly helpful if your concern relates tohealth servicessuch as hospital care, therapy services, or medical appointments. What information can PALS provide? PALS can give information about: - how the NHS works - theNHS complaints procedure, including how to access independent support if …

  • Privacy statement

    … 0344 800 8020. Information we collect about you Norfolk SENDIASS uses the Timely booking system to allow parents, carers, children and young people to book appointments and provide information that will help our advisers prepare for and deliver advice and support. When booking an appointment, we may collect information including …

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