In this edition get updates on Norfolk SENDIASS, and where you can find us out and about offering face to face drop-in sessions at libraries, Mediation article, Advisor updates, Big Fun Norfolk information, Norfolk SEND Youth Forum update and book recommendations.
Sections
SENDIASS update
The weather has certainly been a bit up and down lately, but we’re keeping our fingers crossed that the sunshine sticks around in the lead-up to the school break!
We’ve recently seen a significant increase in Helpline appointment bookings, which means our waiting times have grown. We’re working hard to reduce the delay by offering additional Helpline calls whenever we can. We know the wait can be frustrating, and we really appreciate your patience.
Because of the longer waits, some people may no longer need their appointment by the time we call. If that’s you, please cancel so we can offer the slot to someone else. You can cancel via the Timely email you received, or by calling or emailing us.
Remember—if you’re looking for information or guidance, our online resources are available anytime. We’ve recently updated lots of our content into more accessible formats and added even more resources. Please take a look at our website, as these pages may answer your questions or help with completing forms: Information zone | Norfolk SENDIASS
You can also come and chat with us in person at one of our library drop-ins or outreach events—we’d love to see you. You can find out where we’ll be here: Library drop-in sessions and outreach | Norfolk SENDIASS
We’re also continuing to gather testimonials from parents, carers, young people and professionals. These voices are incredibly powerful in showing the real-world difference SENDIASS makes. They help us demonstrate to decision makers—locally and nationally—the impact of our support, the gaps that still exist, and the value of investing in accessible SEND information, advice and guidance. If you’d like to share feedback, please email us at norfolksendiass@norfolk.gov.uk or add it to our pinboard here: Feedback and parent/carer pinboard | Norfolk SENDIASS
Finally, a quick reminder: we’re still in the consultation phase of the SEND reforms announced by the Government last month. If you’d like to have your say, please complete the consultation by 18 May using the link below.
SEND reform: putting children and young people first – Department for Education (Citizen Space)
Niamh Keane, SENDIASS Manager
Website updates
We’ve been busy updating and expanding the information available on our website.
You can now access a wide range of clear, accessible guidance on SEND topics, including support in educational settings, exclusions and suspensions, transport, Education Health and Care Plans, Post‑16 options, and much more.
Our new search function is now live, making it easier than ever to find the information you need.
If you have a question, our online chat is also available to provide quick support and guidance.
Mediation
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Library drop-ins and outreach
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Big Norfolk Holiday Fun
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Norfolk SEND Youth Forum update
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Engagement and Advice Team updates
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Book recommendations
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Professional contacts
If you are a professional seeking information:
- You are welcome to explore all publicly available guidance and resources on our website.
- These cover SEND law, rights, processes, and support available to families.
If you need further support or have a query you can book a Professional Referral via our website. These are strictly for Professionals. Please be aware as a confidential service we do not discuss individual circumstances without permission.








