Booking Policy
All telephone helpline appointments are booked using an online booking system called Timely.
Parent/carers and young people can book their own appointment directly from our website www.norfolksendiass.org.uk or by contacting us on 01603 704070.
What will happen when you book an appointment?
- After choosing a convenient date and time for your telephone appointment you will be asked to agree to our privacy/confidentiality policy.
- If you have multiple children you will need to book an appointment per child/young person.
- You will be asked to agree to the cancellation policy. You cannot cancel or amend your appointment via Timely within 24 hrs of the appointment. If you need to do this please let us know by email or telephone.
- Following booking online you will be sent a confirmation email and text message.
- You will receive a reminder text message 72 hours before the appointment and an email reminder 1 week before.
- All personal information required to fulfil the appointment will be collected by the advisor during the booked appointment and recorded on our internal database, Crossdata.
- You will receive an text message following an appointment with a link to complete an online evaluation form.
If you have a specific deadline in law such as a draft EHCP, Tribunal order or appeal timeframe and need to speak with an Advisor sooner than your booked appointment you need to book the next available appointment and email us at norfolksendiass@norfolk.gov.uk to confirm your deadline date and request for an earlier appointment.
PLEASE BE AWARE - Please ensure you contact us as soon as possible when you have a deadline date as we cannot guarantee an appointment within your deadline timeframe.
We regularly have appointments cancelled and amended by parent/carer’s and young people. If you do not have a deadline and would like an earlier appointment then is available, please keep checking our website by using the 'amend my booking' link in your confirmation email.
Reviewed October 2026