1. Raise the issue directly with the care provider and follow their complaints procedure., Try to speak with the staff or a manager to see if the issue can be resolved informally. If not, submit a formal written complaint outlining your grievances, dates, and what you want them to do to put it right.
If the care is council funded, or they have arranged the care, complain directly to your Local Authority.
If you wish to complain to the Local Authority, you must follow the process detailed on the webpage: Compliments and complaints - Norfolk County Council
3. If you have gone through the whole of the Local Authority complaints procedure and the complaint remains unresolved then you could look at escalating the complaint to the LGSCO (Local Government & Social Care Ombudsmen): Home - Local Government and Social Care Ombudsman.
This free, independent service investigates complaints about both council-funded and privately arranged adult social care.
or
Judicial Review is another means of complaining about a decision made by the LA, same as a complaint to the LGSCO you cannot go to Judicial Review if there is a way to challenge the decision at a tribunal. This link details the process Judicial review | (IPSEA) Independent Provider of Special Education Advice
4. Report to the Care Quality Commission (CQC)
The Care Quality Commission is the independent regulator of health and adult social care in England. While they do not investigate or resolve individual complaints on your behalf, sharing your experience helps them monitor services and protects others from receiving poor care.
5. Independent Advice: For guidance through a complaints process, consult independent advice organizations like the Citizens Advice Bureau